About Me
Transforming experiences through Service Design
and Journey Management
As a seasoned service designer with a passion for journey management, I specialise in orchestrating seamless service experiences. My expertise lies in weaving together the intricate threads of journey map operations and service architecture to create solutions that resonate with both customers and employees.
My Mission:
I'm on a mission to cultivate collaboration and unveil the authentic narratives of customer and employee journeys. My approach centers on building confidence in organizations' investments in experiences through innovative journey management operations. By bringing diverse teams together, I facilitate a holistic view of journeys, enabling more informed decisions aligned with business, technology, and experience-centric goals.
How I Make a Difference:
I partner with forward-thinking companies to integrate service architecture and journey management into their organizational DNA. By leveraging CX data and implementing robust management reporting, I empower businesses to make informed decisions that leave a lasting impact on both their bottom line and the overall experience of customers and employees.
Key areas of focus:
1. Service Design Excellence: Bringing a holistic approach to service design, I craft experiences that go beyond transactions, fostering meaningful connections between brands and their audience.
2. Journey Management: I specialise in the art of mapping customer and employee journeys, uncovering insights that pave the way for strategic improvements and innovations.
3. Service Architecture Integration: Seamlessly embedding service architecture into organizational frameworks. I ensure that every touchpoint is an opportunity to elevate the overall experience.
Why Choose Collaboration with Me:
With a proven track record in enhancing customer and employee experiences with IBM, Barclays, HSBC and BT. I am dedicated to driving positive change. My collaborative approach, coupled with a keen understanding of the intersection between design and business, positions me as a catalyst for transformative success. Let's embark on a journey of service excellence together.
