IBM’s second largest website ‘IBM Partnerworld’ needed to update its legacy system and processes. I designed and developed a solution to automate web page creation for internal IBMers. Improving the delivery time and consistency to save $2Million per year.
Client
IBM CIO
Date
8.1.16
Based In
London, UK
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Redesigning IBM’s sales publishing system
The Challenge
Design and develop a new ‘Partnerworld’ publishing service for internal IBMers in two years which save $2 million per year and before legacy systems are switched off.
There were three stages in the design process:
Understand
- Fully embedded in Global Web page team understanding the process
- Developed and made web pages on Partnerworld to understand the hand offs and information flows
- Interviewed different IBMers & stakeholders to understand what their needs. Personas were created from these
- A two day design workshop to break down the different problems and hypothesis so that co-located agile team was aligned with all stakeholders and to the problems being designed and developed.
Define
- Identified one user group to continually test with
- Low fidelity prototypes were used to various options and ideas
Delivery
- Worked in a two week agile sprint format breaking up scenarios to test, iterate and learn
- Different web page Items were designed (Create a band, Types of bands, Edit a band, Edit page elements. These went into Visual design and then development
- Eleven sprints to MVP launch